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HOW DOES A RESTAURANT WATCH PAGER SYSTEM FIT INTO YOUR RESTAURANT?

Updated: Feb 18


Before you desert a restaurant watch pager system away from your restaurant let us explore and establish how it fits into your restaurant. Finding its place may not be a piece of cake but let us prove how it can be your precious resource that claims its spot as a long-awaited oasis.


Earlier on we discovered that a restaurant watch pager system improves and protects your service reputation by enhancing your staff’s efficiency when they communicate amongst themselves and with your sitting customers. Coincidentally this technological aid significantly enhances your prospects of:

  1. providing a splendid fine dining experience for your sitting customers,

  2. reaching your sitting customers spending potential,

  3. generating sales revenue,

  4. attracting new customers &

  5. creating and retaining loyal customers.


Right, let us scoop deeper……


How does this technological aid enhance your staff’s efficiency when they communicate amongst themselves and with your sitting customers?

A restaurant watch pager system equips a waiter with the ability to receive calls instantaneously and this miraculously keeps them steadfastly attentive to their core tasks. By being steadfastly attentive & alert your waiters will be able to prioritize completion of tasks that result in efficiently serving your sitting customers. Moreover, these instantaneous calls from sitting customers or chefs will help them circumvent everything that notoriously impedes their ability of providing efficient service.


Obstacles that notoriously impede a waiter’s ability of providing efficient service which are circumvented by this technological aid

These obstacles that impede a waiter’s ability of providing efficient service at any given moment can affect them single-handedly or collectively:

a)    A restaurant’s building structure compromises their visibility and alertness of when a sitting customer or chef initially expresses a need for their presence or services.

b)    A conflict of tasks compromises their ability of weighing and prioritizing completion of a task that results in efficient and satisfactory service for a sitting customer. A restaurant watch pager system gives your staff foresight which enables them to leave and resume tasks that do not ensure efficient and satisfactory service for existing sitting customers.

c)    Fatigue inevitably causes inefficient service. A restaurant watch pager system limits unnecessary movements that may be caused by a flawed intuition and miscommunication. For example, mistiming of when a meal is freshly prepared by a chef and ready for collection.

d)    Besides personal misfortunes, studies suggest that how people commute to and from work has a bearing on their motivation.


HOW THIS TECHNOLOGICAL AID SIGNIFICANTLY ENHANCES YOUR PROSPECTS OF:


1.    providing a splendid fine dining experience for your sitting customers,

Last year in November and December we asked 4 questions to 540 of your target customers. 81.16% of your target customers believe that in order to make and keep them as your loyal sitting customers: your restaurant’s efficient service, ambience and quality food are equally important factors. A majority of your target customers who answered juxtaposedly believe ambience could be compromised to the extent that it is tolerable or welcoming enough. Your target customers’ requirements for making and keeping them as loyal customers are different but common sense reminds us that they need efficient service because: they have lives outside of their dining experience with you which could include emergencies and scheduled matters that require their immediate or timeous attention at the very least. Therefore, their time is precious and it's best to err on the side of safety by treating them as though their presence with you is limited. The great news is this technological aid enhances your prospects of reaching their spending potential despite any uncertainties arising from the duration of their dining experience with you.


2.    reaching your sitting customers’ spending potential,

How do you reach a sitting customer's spending potential? Guessing.... by ensuring excellent well-rounded service that: captures all their prevalent tastes and cravings, inspires their tastes to explore new meals that potentially become habitual cravings, lowers sales resistance for your special offers and inspires their impulse buying and sudden cravings...accurate enough? Well, inefficient service affects your target customers in several ways that prevent you from reaching their spending potential and making them loyal customers altogether. Your target customers believe:

  • a waiter’s inefficient service is disrespectful and often leads to frustrations that jeopardize their entire fine dining experience,

  • a waiter’s inefficient service inevitably provokes frustrations and anger because some of them habitually eat only when they are hungry,

  • a waiter’s inefficient service results to wasting their time and they believe having their time wasted is disrespectful,

  • because they are living with tight schedules a waiter’s inefficient service inevitably accelerates complications which cause frustrations &

  • among other factors, a waiter’s efficient service is imperative for ensuring them a splendid and memorable fine dining experience.


3.    generating sales revenue,

Guaranteeing efficient service for your sitting customers with this technological aid absolves frustrations resulting from its lack. Consequently, you can focus your attention on providing these inseparable ingredients at a world class level to ensure customer satisfaction and retention: 

  • your offerings (food and beverages),   

  • your professionalism (clean restaurant and staff who competently complete their tasks, observe their hygiene & engage with customers in a cheerful and friendly manner) &

  • your ambience (whether it's altered to meet a target customer's needs or not)

 

4.    attracting new customers,

Yes, nothing beats word of mouth for any business because it is pricelessly free! Here is what your target customers said about using a restaurant watch pager system:

  • it facilitates fast service from a waiter since a call is a dial away and instantaneously received by a waiter wherever they are (whether they are out of sight/in sight of a sitting customer),

  • it is an effortless way of calling a waiter and creates a sense of prestigious service,

  • it works as an alternative to making efforts for calling a waiter, by significantly increasing prospects of reaching and receiving a waiter’s services promptly,

  • a restaurant watch pager system retains flow of conversation for sitting customers sharing a table since they do not have to stop talking and shift their attention on finding a waiter for service,

  • it ensures retention of the same waiter throughout a sitting customers dining experience,

  • it stops uncouthness potentially arising from chanting for a waiter (sitting customers sharing a table expressed a need to talk to each other not over their food),

  • it preserves a restaurant’s serenity because chants for a waiter can potentially disturb other sitting customers,

  • for your sitting customers, a restaurant watch pager system curtails any awkwardness and rudeness potentially arising from chanting and hand signaling for an unknown or unfamiliar waiter who has not served them from the start of their dining experience,

  • it creates a sense of privacy as waiters will not be obligated to stand in positions they can eavesdrop on their sitting customer’s conversations,

  • it is modern and technologically advanced as compared to making efforts for a waiter’s services,

  • a restaurant watch pager system stops sitting customers from being ignored and delayed because a waiter unknowingly serves another sitting customer who expressed a need for service after them (a waiter’s watch receiver displays calls sequentially from sitting customers ensuring order and a first come first serve flow of service.  A waiter will know instantaneously when they are needed by a sitting customer as opposed to when they are ostensibly or audibly needed through efforts such as hand signaling and chanting)

  • instantaneous calls from a chef to a waiter for food collection guarantee freshly served meals for sitting customers,

  • it enables your restaurant to space out tables or add tables in secluded areas to meet your preferences, consumer demand or stakeholder needs, these needs can arise as mitigating measures before or during a seasonal flu outbreak etcetera &

  • it allows your waiters to become more flexible since they can perform tasks in and around your restaurant's vicinity. Moreover, you can summon your staff at your meeting point effortlessly, promptly and in a less distractive way which does not require a staff member to leave an ongoing task unattended. 

 

5.    creating and retaining loyal customers.

Consistently getting efficient service and those inseparable ingredients right ensures a lucrative flow of your perishable inventory on your first in first out basis and deters financial loss. With a restaurant watch pager system ensuring your staff’s efficient service, sitting customers will have enough time to make subsequent orders for desert instead of a cheap or free glass of water.  Reaching a sitting customer’s spending potential during that uncertain duration you have them is a great sign that you have done everything right and your efforts are being sufficiently rewarded. Finally seeing them often in your restaurant ascertains them as your loyal customer.

 

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